Right of withdrawal

If for any reason you are not satisfied with a delivery, contact us at hallo@nowwow.shop or call us We will do our best to find a solution!

If you want to return something, please use our Return form .
Opened cosmetics, creams and similar items etc. are understandably excluded from exchange.
We are a small company and ask for your understanding that we cannot cover the costs of return shipping.

And here comes the official and formal wording:

Right of withdrawal & cancellation policy

Consumers have a right of withdrawal, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to their commercial nor their independent professional activity.
You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods. To exercise your right of cancellation, you must contact us ( NOW WOW OG , Neubaugasse 65, 1070 Vienna, Tel. +43 660 242 6565 , hallo@nowwow.shop ) by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory. To meet the withdrawal deadline, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Sample cancellation form

At
NOW WOW OG
Neubaugasse 65
1070 Vienna
+43 660 242 65656
hallo@nowwow.shop

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*):
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________

Ordered on (*) _________________ / received on (*) _________________________

Name of consumer(s)
Address of the consumer(s)
__________________________
__________________________
__________________________

______________________________________________________________
Date Signature of the consumer(s) (only if notification is on paper)

(*) Delete as appropriate

Consequences of revocation

If you cancel this contract, we will refund all payments that we have received from you promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period.
You will bear the cost of returning the goods.
You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

Exclusion or premature expiration of the right of revocation

The right of withdrawal does not apply to contracts:

  • for the supply of goods which are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
  • The right of withdrawal expires prematurely in the case of contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
  • for the delivery of goods if, after delivery, they have been inseparably mixed with other goods due to their nature.

Returns

The modalities mentioned in this section “Returns” are not a prerequisite for the effective exercise of the right of withdrawal in accordance with the section “Information on the right of withdrawal for consumers”.

Customers are requested to return the goods to the seller at hallo@nowwow.shop In this way, they enable the seller to allocate the products as quickly as possible.

Customers are requested to return the goods to the seller as a prepaid parcel and to keep the delivery receipt. The seller will reimburse the customer for the postage costs in advance upon request, unless the buyer is responsible for these costs.

Customers are asked to avoid damaging or contaminating the goods. If possible, the goods should be returned to the seller in their original packaging, and in any case with all accessories. If the original packaging is no longer in the buyer's possession, other suitable packaging should be used to ensure adequate protection against transport damage and to avoid any claims for damages due to damage caused by inadequate packaging.