FAQ

We ship with GLS. The drop-off point is right around the corner from us, which is why we can be so quick.

We do our best to keep shipping costs as low as possible. But we’re a small business and have to operate a little differently from some of our much bigger competitors. Sometimes shipping doesn’t quite pay for itself, but we still offer free shipping within Austria on orders over €80. For orders below €80, we charge a flat shipping fee of €5.20.

Due to the new EU packaging regulations, shipping to Germany is temporarily paused. We’re working to resume it as soon as possible.

We’re also currently reviewing the new requirements for the other EU countries and hope to be able to offer shipping there again soon.

We dispatch all orders within within two days, usually even the next day. GLS then ensures for prompt delivery. With GLS Live Tracking, you can track the status of your parcel - in real time!

You can return unused, unopened, and originally packaged and sealed products at your own expense. We cannot accept returns of opened products. The return period is 14 days from receipt of the goods.

Of course, you can also buy gift tokens from us, which can be redeemed in the webshop and in the shop in Vienna. You can find them in the ‘Selected Goods’ section or right here. Unfortunately we can only offer fixed amounts of 10,-, 25,-, 50,- and 100,- Euro in the webshop. There are also vouchers worth 32,- and 62,- Euro that you can redeem for our make-up workshops. If you come to our shop, any amount is possible!

You can email us at any time at hallo@nowwow.shop , and we'll do our best to respond promptly. If you prefer to contact us directly, feel free to call us! You can reach us during opening hours at +43 660 242 65 65

At NOW WOW, everything is carefully considered, researched, and tested. We receive many inquiries, but only what we are completely convinced of finds its way into our range. We're not only looking for high-quality natural cosmetics and wonderful niche perfumes, but also for truly unique pieces that express what we love so much about our concept – the finest craftsmanship combined with the highest aesthetics: casual or elegant accessories such as jewelry, hair clips, small or large bags, scarves and shawls, or artistic objects.

At the end of 2024, the EU passed a law that stipulates that consumers are informed about where to turn in the event of product information or a defect within the EU. This is called the "General Product Safety Regulations," or GPSR for short. You can find the contact details for each individual manufacturer under "Brands."

No, they are not. We don't want to be limited by a purely regional selection. We find what we're looking for wherever there are special products and items, wherever small, charming manufacturers, producers, designers, researchers, entrepreneurs, and artisans have created brands that are unparalleled in their ecological approach, their know-how, their aesthetic appeal, and their sense of responsibility.

Yes and no. The current immense consumption of plastic and the careful use of it are very important to us. We avoid it wherever possible. Both in terms of ingredients – mineral oil is also found in many common cosmetic products – and in terms of packaging. It's not always possible to completely avoid it with bottles and jars, because caps and pump dispensers often cannot be manufactured differently. However, when we do use plastic bottles, and if we do include them in our range, we take particular care to ensure that they are always recycled and that the products are also available in refillable containers. All outer packaging is plastic-free.

Natural cosmetics have a different shelf life than conventional cosmetics and skin care products, which contain high levels of preservatives, parabens, synthetic additives, and the like. Nevertheless, you no longer have to compromise on natural cosmetics. These days, these products generally last 3 to 6 months, often even 12 months. The small jar icon on the packaging shows you how long a product will last after opening. You can often find more information about shelf life and application on the product's product details page.

No, they are not. Some products also contain beeswax. But it's very important to us to be transparent with our customers. That's why you'll always find a detailed description of whether a product is vegan or not on the respective product page.

You can find everything you see in our online shop in our Vienna store at Neubaugasse 65. We have testers of most products there and are happy to provide samples upon request. If you would like to try a specific product with your order, please let us know in advance by email , and we will endeavor to include a small sample of it with your order, if available.