Shipping and delivery

We deliver to Austria and all EU countries. The United Kingdom, Switzerland, and worldwide shipping on request. Please send us an email.

Shipping

Austria

We charge a shipping fee of € 4.95 per shipment.
For orders over €60.00 delivery is free of charge.
We are a small company and cannot currently cover the costs of returns!
It is also possible to return the goods ordered and paid for via the website to us in Shop at Neubaugasse 65, 1070 Vienna In this case, please select “Pick up yourself” during the payment process. Shipping costs will of course not be charged.
Opening hours: Mon-Fri: 11am-7pm, Sat: 11am-5pm

EU countries

We charge a shipping fee of €9.95 per shipment.
For orders over €90.00 delivery is free of charge.
We are a small company and cannot currently cover the costs of returns!

Delivery times

After receipt of confirmed payment, delivery normally takes place within 3-5 working days within Austria and within 4-8 working days within the EU. Delivery times to other countries must be determined individually and can be provided on request.

Packagings

We also looked for a sustainable solution for packaging. Where possible, we use old boxes and materials for shipping. The remaining packaging is made of environmentally friendly grass paper and is sourced from Biobiene.

Shipment

Shipping is done with GLS. Sustainable shipping thanks to the avoidance, reduction and compensation of CO2 emissions.

Products not in stock

If, in exceptional circumstances, an item is not in stock or cannot be delivered immediately and the delivery time is extended accordingly, this will either be specifically indicated on the respective product page or we will contact you directly and discuss the next steps.

Returns

Returns of flawless goods are possible up to 2 weeks after ordering. The costs for return shipping cannot be covered.
Opened cosmetics, creams, soaps or similar and used items cannot be returned.

Please put the Return form with your delivery so that it is easier for us to identify the item and you can get your money back as quickly as possible.

Prices

The prices listed in the respective offers represent final prices. They include all price components including VAT. Delivery and shipping costs are not included in the purchase price and will be shown separately during the ordering process if they are incurred. More information under "Shipping costs".